Frequently Asked Questions
[/vc_column_text][vc_tta_accordion style=”flat” shape=”square” color=”white” gap=”10″ c_icon=”chevron” c_position=”right” active_section=”” no_fill=”true” el_class=”FAQCustAccor” collapsible_all=”true”][vc_tta_section title=”Q. What are the payment options available?” tab_id=”1456331654282-a2c80aa3-4805″][vc_column_text]
You can pay via Debit / Credit Cards and Net banking. You can pay through Paypal and CCAvenue.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q. What should I do if my transaction fails?” tab_id=”1456331654466-c329b690-6791″][vc_column_text]
You will get an auto generated email of failed transaction. You will have to make sure that the Information passed on to payment gateway is accurate, i.e. account details, billing address, password (in case of net banking).If your account has been debited after a payment failure, it will be rolled back after confirmation from the bank. It will take about 7-10 business days for the refund. You can get in touch with us with your order number, or send an email to email@example.com for any clarifications. Please recheck if you have given your card details correct. If so, please contact your bank and explain them that you are trying to purchase from an online store. Your bank might have blocked your card for security issues.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q. How shipping charges are applicable?” tab_id=”1456331971226-e6cfad94-8d17″][vc_column_text]
Shipping in India is totally free and International shipping will be charged as per the weight and destination of the product.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q. Can my product be shipped to other country than the billing address?” tab_id=”1456332037071-e5cf3c87-8b3b”][vc_column_text]
Yes, it can be done, mention different Shipping and Billing address while buying.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q. Who is your courier partner? How do I track shipping of my products once bought?” tab_id=”1456332103810-bcb6524b-8620″][vc_column_text]
We ship all our products through the Indian Speed Post service, one of the most reliable parcel services in the country. As soon as the products are dispatched, we will send you an email to update you with the respective tracking number so you are always informed of the status. All Indian Speed Post parcels can be tracked on: http://www.indiapost.gov.in/articleTracking.aspx
[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q. Are the accessories shown part of the garment?” tab_id=”1456332170389-105dbaed-8456″][vc_column_text]
No, the accessories shown aren’t the part of the garment, it is entirely for Photo shoot.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q. What is the difference between billing and shipping address?” tab_id=”1456332230418-9c23e11d-add4″][vc_column_text]
The billing address is one where you will get the bill statement and shipping address is one where you want the product to be delivered.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q. What is the procedure to return the product?” tab_id=”1456332300738-4dfd6535-fc3f”][vc_column_text]
After receiving the product you need to report us about the return of the product within 24 hrs. Please check our return policy terms for further information.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q. What is the time it takes from when I place my order to when I receive my products?” tab_id=”1456332361791-fd98873a-ff10″][vc_column_text]
Shipping timelines vary from location to location. However in the case of most pin codes in India. The parcel should reach you within 4 to 5 business days from the date of shipment. In case of international shipping, delivery takes place within a time span of one to three weeks from the date of shipment.
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